Turner & Townsend acquires ON THE MARK to enhance global program advisory services in operating model modernisation

press release

Turner & Townsend has acquired boutique consultancy ON THE MARK (OTM), a specialist in collaborative operating model modernisation.

The deal will strengthen Turner & Townsend’s support for major programs in defense, infrastructure, natural resources and real estate—ensuring they are aligned with fast-paced technological, environmental and social change being seen across these industries.  

With operations in the U.S. and U.K., OTM has a 34-year track record of working with leading private and public sector clients to modernize operating models for regional, national, and multi-national companies, governments and NGOs.  

OTM’s work ensures that a business’ operating model is fit for purpose and aligned with its commercial strategy, whilst achieving true cultural and behavioural change. Its recommendations are designed specifically for each business as opposed to off the shelf solutions based on assumed best practices. 

To embed these new operating models at pace ensuring sustainability of the change, OTM’s expertise focuses on wide and early engagement across the client system lasting through implementation. This way, barriers to sustained adoption of new ways of working are proactively addressed which are often undermined and missed by traditional change management. 

Turner & Townsend and OTM have previously worked together on major defense transformation programs. The joint team creates a collaborative operating model design service that enhances existing capabilities and expands the businesses’ combined market potential. 

The move responds to increasing demand from clients to optimize their operating models reflecting new challenges and opportunities—from strategy changes and increased digitalization, to building greater resilience; whilst achieving improved effectiveness and increased efficiencies.   

OTM’s 27-strong team will join Turner & Townsend’s 195 program advisory experts under the leadership of Dom Hollis, Head of Program Advisory. The current management team at OTM will continue to lead OTM’s work within the new combined business.    

“Across the globe, clients are navigating a fast-paced environment to keep major programs in flight, and to get others off the ground - from building new defense capabilities and delivering the clean energy transition, to rethinking government investment for stronger social outcomes.  

The complexity and transformative nature of these programs requires a fundamental rethink when it comes to established operating models for the enterprises that deliver them. Bringing OTM’s extensive expertise into our business will provide clients across the world with a unique collaborative design service and senior level program advisory support to deliver this kind of rapid organizational change.”   

Vincent Clancy
Chairman and Chief Executive Officer
Turner & Townsend

“This agreement builds on our combined capabilities and reach - Turner & Townsend’s expertise on managing major projects and ours on collaboratively designing, and implementing fit-for-purpose operating models, based on people at the heart of our client’s businesses.

We will be able to offer our clients an improved full service and seamless experience whilst continuing to ensure the delivery of our groundbreaking, innovative operating model solutions to our wide range of global customers.”

Mark La Scola
Founder and US Director
OTM